Our Commitment to You
At Windglide, we understand that your gear isn’t just equipment—it’s your passport to adventure. Whether you’re kiteboarding across waves, foiling above the water’s surface, or wingboarding with precision, we know you’re eager to get out there and ride. That’s why we’ve streamlined our delivery process to ensure your premium wind sports equipment reaches you quickly and safely, no matter where you are in the world.
Our team works diligently to process orders within 1-2 business days, and we partner with trusted global carriers like DHL, FedEx, and EMS to deliver your gear right to your doorstep. With a focus on reliability and transparency, we provide tracking information for every shipment so you can follow your order’s journey from our warehouse to your favorite launch spot.
Shipping Options
We offer two convenient shipping methods to suit your needs:
| Shipping Method | Cost | Delivery Time | Best For |
|---|---|---|---|
| Standard Shipping (via DHL or FedEx) |
$12.95 | 10-15 business days after dispatch | Adventurers who want a balance of speed and affordability |
| Free Shipping (via EMS) |
Free on orders over $50 | 15-25 business days after dispatch | Budget-conscious riders planning ahead for their next season |
Pro Tip: For those chasing forecasted wind conditions, we recommend selecting Standard Shipping to ensure your gear arrives in time for that perfect weather window.
Global Reach with Local Exceptions
Windglide proudly serves wind sports enthusiasts across the globe! We ship to most countries worldwide, bringing premium equipment from leading brands like North, Naish, and Slingshot to your doorstep. Please note that we are unable to deliver to a few remote areas and most locations in Asia due to logistical constraints. During checkout, our system will automatically confirm whether we can deliver to your address.
For our international customers: Please be aware that customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in your order total or shipping fees.
From Our Warehouse to Your Water
Here’s what to expect after you place your order:
- Order Processing (1-2 business days): Our team of experienced riders carefully inspects and packages your equipment with the same attention we’d want for our own gear. We understand these are precision instruments that demand perfect condition upon arrival.
- Dispatch Notification: You’ll receive a confirmation email with tracking information as soon as your order leaves our facility in Raleigh, North Carolina.
- In Transit: Your adventure equipment is on its way! Use the provided tracking number to monitor your shipment’s progress.
- Delivery: Our carriers will deliver your package to your specified address. Please ensure someone is available to receive these valuable watersports products.
After Delivery: Our Satisfaction Guarantee
We stand behind every product we ship. If anything doesn’t meet your expectations, you have 15 days from receipt to initiate a return or exchange. Your satisfaction is our priority, and our team of passionate riders is here to ensure you get exactly the right gear for your wind-powered adventures.
Have questions about delivery or need assistance with an existing order? Our knowledgeable team is here to help:
Email: [email protected]
Location: 2154 Dola Mine Road, Raleigh, US 27608
Windglide Delivery Promise: We’re not just shipping equipment—we’re delivering freedom, performance, and confidence on the water. Where every gust of wind brings new possibilities, we ensure you’re equipped to meet them.