Welcome to the Windglide FAQ page! We’ve compiled answers to the most common questions about our premium wind sports equipment, shipping policies, and more. Whether you’re a seasoned kiteboarder or just starting your foiling journey, we’re here to ensure your adventure begins smoothly.

Products & Equipment

What types of wind sports equipment do you offer?
We specialize in premium gear for all wind-powered water sports, including kiteboarding kites (inflatable and foil), hydrofoils, boards (kite surfboards, foil boards, hydrofoil boards), control bars, harnesses, hardware, and accessories from top brands like North, Naish, and Slingshot.
How do I choose the right kite size?
Kite size depends on your weight, wind conditions, and riding style. Our product descriptions include sizing recommendations, and our team of experienced riders is always available via email to provide personalized advice for your specific conditions.
Do you offer workshops or customization services?
Yes! Our “Build A Bar Workshop” allows you to customize your control system for optimal performance. Check the workshop section for upcoming sessions and customization options.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your personal and payment information throughout the transaction process.
Can I modify or cancel my order after placement?
We process orders quickly to get you your gear ASAP. Please contact us immediately at [email protected] if you need to modify or cancel an order. We’ll do our best to accommodate your request if your order hasn’t yet entered the processing stage.

Shipping & Delivery

Where do you ship?
We ship globally to most countries! However, due to logistical constraints, we cannot deliver to some remote areas and most locations in Asia. Our system will automatically verify delivery availability during checkout.
What shipping options are available?
We offer two convenient options:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch
– Free Shipping (via EMS on orders over $50): 15-25 business days after dispatch
For those chasing forecasted wind conditions, we recommend Standard Shipping to catch that perfect weather window.
How long does order processing take?
Our team processes orders within 1-2 business days. Each product is carefully inspected and packaged by experienced riders who understand these precision instruments demand perfect condition upon arrival.
Will I have to pay customs or import fees?
International customers may be subject to customs duties, taxes, or import fees depending on their country’s regulations. These charges are the responsibility of the recipient and are not included in your order total or shipping fees.
How can I track my order?
Once your order ships from our Raleigh, NC facility, you’ll receive a confirmation email with tracking information. Use the provided tracking number to monitor your shipment’s progress directly with the carrier.

Returns & Exchanges

What is your return policy?
We offer a 15-day satisfaction guarantee from the date of receipt. If anything doesn’t meet your expectations, you can initiate a return or exchange. Please contact us at [email protected] to start the process.
Are there any restrictions on returns?
For safety and hygiene reasons, certain items like harnesses and accessories may have specific return conditions. All returned products must be in original, unused condition with tags and packaging intact.
How long does it take to process a refund?
Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Technical Support & Warranty

Do your products come with manufacturer warranties?
Yes, all our products come with standard manufacturer warranties. Specific terms vary by brand and product. Please refer to product documentation or contact us for details about a particular item’s warranty coverage.
Where can I find technical specifications for products?
Detailed technical specifications are available on each product page. If you need additional information, our knowledgeable team can assist—just email us at [email protected].
What should I do if I receive a damaged item?
Please contact us immediately at [email protected] if you receive any damaged equipment. We’ll work quickly to resolve the issue and get you the perfect gear for your adventures.

Can’t find the answer you’re looking for? Our passionate team of riders is always ready to help!
Email us at: [email protected]