Privacy Policy

At Windglide Surfing Shop, we value your privacy as much as we value the perfect wind conditions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website windglide-kites.com or make a purchase from us.

By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our website.

1. Information We Collect

We collect information that you provide directly to us and automatically when you use our site:

Personal Information

• Contact details (name, email address, shipping address)
• Payment information (credit card details processed through secure payment gateways)
• Purchase history and preferences
• Communications with our customer service team

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on site, referring URLs)
• Location data (general geographic location based on IP address)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Process your orders and deliver your wind sports equipment
• Provide customer support and respond to your inquiries
• Improve our website, products, and services
• Send you information about products, promotions, and news (with your consent)
• Prevent fraudulent transactions and enhance security
• Comply with legal obligations

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our website, conducting business, or servicing you (payment processors, shipping companies)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers, and payment transactions are encrypted using SSL technology.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we work to implement measures that provide robust protection for your data.

We retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Objection: Object to processing of your personal data
• Data Portability: Request transfer of your data to another organization
• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data

To exercise any of these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. These technologies may include:

• Essential Cookies: Required for basic site functionality
• Analytical/Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Recognize you when you return and enable personalized features
• Targeting Cookies: Record your visit and pages visited to make advertising more relevant

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. International Data Transfers

As we serve customers globally (excluding most Asian countries and some remote areas), your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal data remains protected according to this Privacy Policy when transferred internationally.

8. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

10. Contact Us