At Windglide Surfing Shop, we stand behind the quality of our wind sports equipment. We want you to be completely stoked with your purchase. If you’re not 100% satisfied, we’re here to make it right.

Our Policy

You may return or exchange most unused items in their original packaging within 15 days of receipt for a full refund or exchange. Some exceptions apply (see below).

How to Initiate a Return or Exchange

Follow these simple steps to get the process rolling:

  1. Contact Us: Email our customer service team at [email protected] within the 15-day window to request a Return Merchandise Authorization (RMA) number. Please include your order number and reason for return.
  2. Pack It Up: Securely pack the item(s) in the original packaging, including all tags, accessories, and documentation.
  3. Ship It Back: Clearly write your RMA number on the outside of the box. Ship the package to the address below using a trackable shipping method. Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped).

Return Shipping Address:
Windglide Surfing Shop
Attn: Returns – RMA # [Your Number]
2154 Dola Mine Road
Raleigh, US 27608

Please Note: For your protection, we highly recommend using a trackable and insured shipping service. We cannot be responsible for items lost or damaged in return transit.

Return & Exchange Request Template

Copy and paste the template below into an email to [email protected] to get started.

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Windglide Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Product Name(s): [Name of Product(s)] Reason for Return/Exchange: [Please provide details] Please provide me with an RMA number and further instructions. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Refund Timing & Method

Once we receive and inspect your returned item(s), we will process your refund or exchange.

  • Timing: Refunds are typically processed within 5-7 business days after we receive the item.
  • Method: Refunds will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). Please allow additional time for your bank or credit card company to process and post the refund to your account. Shipping costs are non-refundable.

For exchanges, we will ship the new item to you via your original shipping method once the return is processed.

Non-Returnable Items

For safety and hygiene reasons, the following items are final sale and cannot be returned or exchanged unless they arrive defective or damaged:

  • Harness Accessories (e.g., spreader pads, hook knives) that come into direct contact with the body.
  • Hats (for hygiene reasons).
  • Opened or used Hardware and Hydrofoil Parts (small components critical to safety).
  • Kite Leashes (safety equipment).
  • Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.

If you receive a defective item from these categories, please contact us immediately upon receipt.

Questions?

We’re here to help you get back on the water with a smile. If you have any questions about our returns process, don’t hesitate to reach out!

Email: [email protected]